In the current dynamic business world, an effective knowledge based software system can be the difference maker in simplifying the support and internal processes. In recent times, I had read a deep-dive piece that points out the fact that such software is not only helping to achieve savings in repetitive queries, but also increase productivity and enable teams to be self-service. Whether it is the process of onboarding new workers or dealing with customer tickets, the appropriate tool can turn out to be your area of knowledge and the foundation of operations.
